Made for you—and made right.

Every shirt, hat, and engraved piece we sell is printed, stitched, or engraved for one person: you. Once your name, logo, or design is on it, we can’t resell it, so we don’t accept returns or exchanges for a change of mind, a size that was ordered wrong, or text and choices you entered yourself.

That’s why we show you a preview or a proof before anything is made. Take your time with it, and if you’re unsure about anything, ask us first. You can browse the full catalog to see what each product looks like before you start.

We stand behind our work. Your order is covered if:

• it arrives damaged or defective;
• you received the wrong item;
• we made a mistake — a misprint, or text or artwork that doesn’t match the design you approved.

Plain, non-personalized items that arrive defective are covered the same way. In each case we’ll reprint or replace the item at no cost to you. If a replacement isn’t possible, we’ll refund it instead.

Get in touch within 7 days of delivery or pickup. Please include:

1. your order number;
2. clear photos of the item, plus the packaging or shipping label;
3. a short note on what’s wrong.

Send it through our contact page or email info@valleycraftcreations.com. We’ll look it over and tell you what happens next.

You can cancel or change an order free of charge within 2 hours of placing it, as long as we haven’t started making it yet. Once an order is in production it can’t be cancelled or changed, because your piece is already being printed, stitched, or engraved. To cancel or change an order, contact us as soon as you can with your order number.

Designs with your own artwork work a little differently: nothing is charged until you approve the proof, so you can change your mind any time before then.

Most orders take 3–10 business days to make before they ship, and shipping time is on top of that. If you need something by a certain date, tell us before you order.

Text-only personalization is previewed right on the product page. The text, spelling, font, and placement you check out with are what we make, so please read it over before you order.

Designs with your own artwork go through a proof request. We send you a proof, and an approved proof is final. Spelling, wording, names, and dates on the proof are yours to check. We work from the artwork you send as it is, so a blurry or low-resolution file will look that way on the finished piece. If you’re unsure about a file, ask us before you approve.

Engraving is permanent, so it can’t be removed or redone on the same piece. Wood, marble, and leatherette are natural or textured materials: grain, veining, and color vary from piece to piece and will show through the engraving. That variation is part of the material, not a defect.

Every screen shows color a little differently, so thread, ink, and product colors may look slightly different in person. Minor color differences aren’t a defect.

Size charts and fit notes are a guide, not a guarantee, and fit varies between styles. Because every garment is printed or stitched for you, we can’t exchange or refund an order placed in the wrong size. If you’re between sizes, ask us before you order.

We ship to the address on your order, so please double-check it at checkout. We aren’t responsible for packages lost or stolen in the carrier’s care, or for orders sent to an address that was entered incorrectly. We will help you open a claim with the carrier and share the tracking and shipping details you need.

If the address mistake turns out to be ours, we’ll ship your order again at no cost to you.

Approved refunds go back to your original payment method. We issue them within 10 business days of approving the refund, and your bank or card company may take additional time to post it to your account.